Privacy Policy
Effective Date: November 22, 2024
At Sonia's Magical Home Cleaning, LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. By using our website and services, you agree to the practices described in this Privacy Policy.
If you have any questions or concerns, please contact us at soniasmagical@gmail.com.
1. Information We Collect
We collect various types of information in connection with the services we provide:
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Personal Information: When you book a cleaning service or contact us, we may collect personal details such as your name, email address, phone number, and home or office address.
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Payment Information: To process payments for our services, we may collect your payment details, such as credit/debit card information or other billing information. This data is securely processed through our payment processor.
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Service Preferences: Information related to your cleaning preferences, such as the type of cleaning service you request, frequency of service, and special instructions.
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Website Usage Data: We may collect non-personal information about your visit to our website, including your IP address, browser type, referring/exit pages, and the date/time of your visit. This data helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To provide, manage, and improve our cleaning services.
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To process payments and manage billing for the services you request.
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To communicate with you regarding appointments, service confirmations, and any other updates related to our services.
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To respond to your inquiries and provide customer support.
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To send you marketing communications, promotions, and special offers (if you opt-in to receive such communications).
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To analyze website usage and improve the functionality and performance of our website.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and personalize your experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features on our website.
4. How We Protect Your Information
We take appropriate security measures to protect your personal information. These measures include using encryption technologies and secure servers to prevent unauthorized access to your data. However, please note that no method of transmitting or storing data is entirely secure, and we cannot guarantee the absolute security of your information.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
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Service Providers: We may share your data with trusted third-party service providers who help us deliver services such as payment processing, email communication, or website hosting. These providers are contractually obligated to keep your information confidential and only use it for the purposes we specify.
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Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as a court order or subpoena.
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Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you:
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Access and Correction: You can request to access, correct, or update your personal information by contacting us.
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Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in the email or contacting us directly.
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Data Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include a new effective date. Please review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Do you agree to receive SMS about service from 972-496-3806 or (972) 276-1516? You may opt-out at any time by replying "STOP"​​
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of our maid services ("Services") provided through our website or any other platform, and your relationship with us. By booking, using, or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.
1. Services Provided
We offer a range of maid and cleaning services, including but not limited to:
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General housekeeping
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Deep cleaning
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Move-in/move-out cleaning
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Post-construction cleaning
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Special requests (e.g., eco-friendly cleaning, laundry, etc.)
Details of the specific services offered and pricing can be found on our website or by contacting us directly.
2. Booking and Scheduling
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Booking Process: To schedule a maid service, you must complete the booking form on our website, via phone, or through other communication channels as outlined by us.
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Confirmation: After your booking, you will receive a confirmation email or message with the details of your appointment. If you do not receive confirmation, please contact us to ensure your booking is processed.
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Changes to Booking: If you need to reschedule or cancel your service, please inform us at least 24 hours prior to the scheduled appointment. Late cancellations or reschedules may incur a fee.
3. Pricing and Payment
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Pricing: All services are priced according to our published rates, which may vary depending on the type of service requested, the size of the property, and the time required to complete the service.
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Payment Terms: Payment is due upon completion of the service, unless otherwise arranged. We accept payments via credit card, debit card, or other approved payment methods.
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Refunds: If you are unsatisfied with the service provided, please contact us within 24 hours to request a re-clean or discuss a resolution. Refunds will be considered on a case-by-case basis.
4. Client Responsibilities
To ensure a smooth and safe cleaning experience, clients are expected to:
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Access: Ensure that our team has access to your home or premises at the scheduled time. If access is denied or delayed, additional fees may apply.
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Health and Safety: Inform us of any hazards, special requests, or specific cleaning preferences in advance. If we deem any area unsafe (e.g., exposed electrical wiring or hazardous materials), we reserve the right to refuse service.
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Pets: If you have pets, please ensure that they are safely secured during the cleaning session. If your pet poses a risk to our team, we may ask you to reschedule the service.
5. Service Guarantee
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Satisfaction Guarantee: We strive to provide excellent service. If you're not satisfied with the service provided, please contact us within 24 hours, and we will arrange for a re-clean of the affected areas at no additional charge.
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Limitations: We are not liable for damage to fragile or valuable items unless caused by negligence on our part. We recommend securing or removing valuables prior to our visit.
6. Liability and Insurance
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Insurance: We carry insurance to cover damages to your property that occur due to our negligence or the actions of our staff. However, we are not liable for damage to personal items, electronics, or areas that were not cleaned as part of the original agreement.
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Indemnity: You agree to indemnify and hold [Your Maid Service Business Name] harmless from any claims, damages, liabilities, and expenses arising from your use of our services, including claims by third parties.
7. Use of Website and Content
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Intellectual Property: All content on our website, including text, images, logos, and graphics, are the property of Sonia's Magical Home Cleaning, LLC or our licensors. You may not use, copy, or distribute this content without our written permission.
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Acceptable Use: You agree to use our website only for lawful purposes. You may not engage in any activities that could harm or disrupt our website, services, or reputation.
8. Privacy
We are committed to protecting your privacy. Please review our Privacy Policy, which explains how we collect, use, and protect your personal data.
9. Termination and Suspension
We reserve the right to terminate or suspend services for any client who violates these Terms, engages in unlawful activity, or creates a disruption. If we suspend or terminate your account, we will provide notice, except in cases of emergency.
10. Force Majeure
We will not be held liable for any failure or delay in performance of our services due to causes beyond our reasonable control, including, but not limited to, natural disasters, strikes, pandemics, or government actions.
11. Amendments
We may update or modify these Terms at any time. Any changes will be posted on our website, and the revised Terms will take effect immediately upon posting. We encourage you to review these Terms periodically.